FAQ

 

Frequently Asked Questions (FAQ)

 

Welcome to the BearWare by Jer help corner! Below are answers to our most common questions.

 

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When will my order ship?

 

All orders are processed within 3–5 business days. Once shipped, standard delivery takes about 3–7 business days depending on your location. You’ll receive a tracking number as soon as your order is on the way.

 

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Do you offer local pickup or delivery?

 

Yes! We occasionally offer local pickup for select areas. If you qualify, you’ll see this option at checkout or receive an email with details.

 

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What is your return policy?

 

We accept returns within 14 days of delivery on unworn, unwashed items in original condition.

Customized or sale items are non-refundable.

To start a return, email support@bearwarebyjer.com with your order number and reason for return.

 

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How do I choose my size?

 

Check out our detailed Size Guides — we have separate charts for Unisex and Women’s Fit apparel to help you find your perfect fit.

If you’re between sizes or prefer a relaxed fit, we recommend sizing up.

 

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What payment methods do you accept?

 

We accept all major credit and debit cards, Shop Pay, Apple Pay, and PayPal.

 

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Can I change or cancel my order?

 

If you need to make a change, contact us as soon as possible at support@bearwarebyjer.com.

Once an order has been processed or shipped, we’re unable to make changes.

 

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What makes BearWare by Jer unique?

 

We’re a nurse-founded brand that designs apparel to celebrate strength, care, and community.

Every piece of BearWare by Jer represents comfort, confidence, and heart — made for the heroes who care for others every day. 

 

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Still need help?

 

Email support@bearwarebyjer.com or message us on social media. We’ll respond within 1–2 business days